gonines.comNebraska Managed IT Services - Outsourced IT Support - Five Nines

Skip to content Facebook LinkedIn Twitter Customer Support (402) 817-2650 | help@gonines.com ABOUT About us Blog Events Scruff 4 Schools CAREERS SERVICES Backups Budgeting Compliance Procurement Project Work Reporting Security Strategic Planning Training PARTNERSHIPS Financial General Government Healthcare Legal Logistics CONTACT GET SUPPORT Connect to remote session Client Support Home JoeBrown 2020-11-11T12:26:07-06:00 Fully Accountable Outsourced IT We partner with Nebraska and Iowa-Based businesses to take accountability for their information technology. Schedule a meeting Client Support Fully Accountable Outsourced IT We partner with Nebraska and Iowa-Based businesses to take accountability for their information technology. Schedule a meeting Client Support PROUD TO BE THE PREFERRED OUTSOURCED IT SUPPORT PROVIDER The following associations have endorsed Five Nines as their provider of choice or strategic partner for outsourced IT. These associations and their members receive benefits for choosing Five Nines, including discounts, referral bonuses, sponsorships, participation in articles and continuing education events, and more. Our Support model How we do what we do Anyone can provide tier 1 support. Five Nines strives to be a partner to your team, and our support model allows us to take full accountability for your technical operations. WATCH VIDEO OUR INDUSTRIES NEBRASKA’S LARGEST Managed IT SERVICE PROVIDER We have over 215 clients in Nebraska and Iowa ranging from hospitals and attorneys to banks and county governments. See how we support your industry by clicking learn more below! FIND YOUR INDUSTRY HEALTHCARE LEARN MORE FINANCIAL LEARN MORE LEGAL LEARN MORE GOVERNMENT LEARN MORE LOGISTICS LEARN MORE MORE LEARN MORE WHAT OUR CUSTOMERS SAY We have been working with Five Nines for 5+ years. They have been a great add to our team and meeting all of our IT needs. I highly recommend using for your company. The past couple years have been worry free!! Whitney W Healthcare I honestly do not have anything bad to say. I have had nothing but great experiences will all the technical help I have received. What I like most is that they don't talk down to a person as if I don't know what I am talking about; not at all snooty and I have worked with my share of IT people who always made it feel like I was the problem. I think the Five Nines technical support ROCKS! Karen C Banking Other MSP’s will say they want to be an extension of your company; your IT department. Five Nines is the first company we have partnered with that have a business model to make that a reality. They are truly a valued partner to our company! Eric M Logistics Five Nines does a great job with servicing all our IT needs. They are prompt to respond and help assist with any issues we experience. Their staff is always kind and willing to help answer any questions with thorough explanation to help us understand what needs to be done to fix whatever issue is at hand. I would highly suggest them to any business with or without an on staff IT department. Having Five Nines to help protect our equipment and business information is imperative to our daily operations. Lena G Agriculture The team at Five Nines, led by my contact Mark Niven, is absolutely the best. They are responsive and very patient with our team when IT isn't our forte. Our experience continues to be top-notch which makes my job much easier! Ron A Banking From the moment we started working with Five Nines they have been nothing but prompt and professional in every aspect of our IT needs. Top notch service all around no matter who you talk with in the company. I'm always comforted that no matter the situation if I have an issue someone is always there to assist me. As reliable as they come. Dylan G Construction WHY IT MATTERS ACCOUNTABILITY IT is our sole focus. We specialize in it, take responsibility for it, and allow you to do what you do best. REPORTING If you want to see it, we report on it. Having a dedicated team that provides transparency is paramount to a strong environment. DOWNTIME Can you afford your systems or environment to be down? Our backup team specializes in reducing your downtime in the case of an event from days to hours. STAFFING Your responsibility for maintaining a capable staff, with the capacity to focus on break-fix needs and high-level innovation, goes away. 24 X 7 X 365 No single individual can be available 24/7/365. By having teams on the clock at all times, we ensure that you have resources available. R&D Before spending large amounts on new hardware, our team researches the products, negotiates prices, and ensures you actually need the technology before purchasing. BUSINESS CONTINUITY What happens if your power goes out? Or an internal staff member leaves? Five Nines mitigates those concerns by having 80+ engineers dedicated to your environment. BACK UP CONTROL We want you & your team to be secure and healthy. You’ll know to the minute the health of your backups, where they are being stored, and that we can restore from them rapidly. BUDGETING Partnering with Five Nines allows you to understand what you’ll need to spend on IT over the next 3-5 years. Our IT budgets take away the unknown and guessing games. PROCUREMENT We take on the responsibility of purchasing, staging, and rolling out new workstations, servers, and network equipment for you PROJECT WORK The labor is on us! Our partnerships include project labor in normal monthly pricing. SUPPORT It’s the cornerstone of our partnerships. We have maintained a 99% customer happiness level from 2019-2020. FIVE NINES PARTNERSHIPS WHAT MAKES US DIFFERENT 110+ ENGINEERING RESOURCES 99.9% CUSTOMER HAPPINESS RATING 99.9% CUSTOMER RETENTION “From a financial standpoint, we have always been reactionary. Finally, with Five Nines, we are starting to plan ahead. They have worked with us to develop a strategy to not have to spend a lot of money all the time, instead we categorize it, decide what we need, what’s going to keep business going, and go from there.” ARLAN J, CEO PLAY VIDEO OUR PROMISE How we approach each relationship While most companies have a mission statement and values, we have a pursuit and a promise. We promise to be a part of the solution in every situation, and our mission is your mission, achieved. WHY OUTSOURCE? More than a vendor: a partner We provide fully accountable outsourced IT support over your technical operations so you can work towards achieving your mission. We alleviate your responsibility for maintaining technical staff, security, reporting, backups, project work, procurement, and more. LEARN MORE OUR PARTNERS COME FIRST How we can help We put a high expectation on creating and maintaining relationships with our partners. That’s why over the last year we have maintained a customer happiness rating of 99% and a gold star rating of 97% following the remediation of a support request. When you call Five Nines, you will always be greeted by a friendly, knowledgeable, and helpful engineer who is dedicated to alleviating your stress and fixing your problems. Our Team We are an independently-owned Nebraska managed IT service provider with over 110 employees solely focused on outsourced IT support. Small enough to care and large enough to respond in force to any issue. OUR TEAM "When we acquired another agency, our Five Nines Primary Engineer dug in, figured out what needed to be moved, got all the new software installed, called vendors to make sure everything with licensing was up to date. We had it all done: got the data moved and we didn’t miss a beat taking care of our clients. It was basically 48 hours. It happened seamlessly, and I didn’t have to do it!" NEAL L, INSURANCE "We’ve improved our processes, our infrastructure, our overall efficiency, and of course with that comes a content workforce that can effectively do their jobs with minimal interference. Happy people plus productivity equals efficiency and reduced co...